Thanksgiving Eve Emergency Call: 3am Service Saves Black Friday
Challenge: A major regional newspaper printer with high-volume daily runs and special holiday print deadlines called late on Thanksgiving Eve around 11 PM – one of the year’s most critical print production days due to Black Friday advertising – the customer experienced a major failure on two automated strapping systems. Both lines were down, forcing staff to hand-strap bundles offline, which drastically slowed output and risked missing strict delivery deadlines.
Solution: A UTSI technician received the emergency call, drove three hours through the night, and worked straight through to resolve the issue on-site. By quickly troubleshooting and repairing both strapping systems, the technician restored the automated lines by 4 AM – just in time to get all papers strapped, bundled, and delivered on schedule.
When Minutes Matter: UTSI’s Overnight Response Saves Critical Holiday Production
Result: Thanks to UTSI’s fast overnight response and relentless support, the customer avoided costly production delays and met critical delivery windows for Black Friday ads – protecting ad revenue, maintaining customer trust, and ensuring smooth distribution on one of the most demanding print days of the year.
As we head into the holidays, now’s the time to make sure your systems are ready for peak season. Don’t risk downtime this holiday season. Contact UTSI today for 24/7 service and preventive maintenance.
24/7 SERVICE YOU CAN RELY ON
You can come to us or we can come to you, we support all major makes and models. We can even bring along required consumables upon request.
OUR SALES TEAM WILL GUIDE YOU
We specialize in Power strapping equipment, Stretch wrap systems, Shrink bundling systems, Conveyor systems, PLC support, Robotics.